Delivery will normally take place between Monday and Friday from 8:00am and 6:00pm. You will receive a reminder SMS text message on the evening before your delivery, informing you of the 2-hour delivery window.
Someone who is at least 18 years of age will need to sign for the delivery. We can only leave deliveries with people who have been authorised to accept them on your behalf, and you will be asked at the time of arranging each delivery if you wish to nominate an authorised recipient, for example your neighbour or a relative. The delivery vans have refrigerators and your medication must go straight in the fridge once delivered.
With your first delivery, we will provide a sharps bin for you to dispose of used injection devices, and you can request replacement sharps bins with future deliveries. When the sharps bin is full, you can request removal of this when you arrange your delivery.